June 23, according to the national service evaluation criteria, by the authority of a third-party certification bodies, Zenner meter awarded the highest level of commodity service evaluation system - "five-star" service certification.
Get five-star service certification, marking Zenner meter service quality and management level to achieve a qualitative leap witnessed by national authorities, but also explain Zenner meter addition to its excellent product strength, but also After-sales service has won another new "ace".
After-sales service star certification is an authoritative certification approved by the state and a nationwide industry-wide service certification carried out in accordance with relevant documents of the Ministry of Commerce. To obtain five-star after-sales service certification, it is necessary to comply with the national standard "Commodity After-sales Service Evaluation System" GB/T27922, and the system standard requirements of the National Commodity After-sales Service Evaluation Standard Certification Review Committee, and undergo a strict review. Zenner meter certified, also proved in service, access to consumer and market recognition.
Zenner brand
From 1903 Germany Zenner set up, which lasted nearly 30 years of development, Zenner not only witnessed the glorious history of the development of Chinese instrumentation industry, more proud to be a participant in this history. It is also nearly 30 years of accumulation, so Zenner meter to service a deeper understanding.
For a long time, Zenner meter attaches great importance to the quality of service, and constantly improve the service system in the years of development, improve service levels, and lay a solid foundation.
As an industry pioneer, Zenner meter service measuring instruments in recent years to enhance and expand the field of continuous improvement, user feedback, user satisfaction surveys, Zenner meter establishment of a new mechanism and service system for users to tailor user-friendly Service plan:
☆ Zenner pledged to strengthen the pre-sale, sale, service, the 24-hour service, advanced services, full service, life-long service, and implementing manufacturing, installation and commissioning of the entire process;
☆ Zenner promised that all products in strict accordance with national standards for 100% of factory inspection;
☆ Zenner lifelong maintenance for all products, a "Three Guarantees" service according to the relevant requirements;
☆ Zenner in the country has sales and service personnel, to provide customers with pre-sale, sale, service and technical support;
☆ Zenner commitment to the quality of feedback, providing 2 + 24, propose a solution that is within 2 hours to reach the site service within 24 hours in special circumstances 12 hours;
☆ Zenner can send someone on-site technical support and training, and welcome customers to Zenner company training.
Zenner meter process management system and operational responsibilities of various departments to deepen the process, many organizational skills, training and examination services, so that rising productivity, enhance service standards. Aftermarket series of policy measures and actions, let Zenner meter reputation in user groups, and therefore in the assessment of customer service is a matter of course get a high score.
The certification process is a self-inspection process of the enterprise. The five-star after-sales service certification proves that the company has achieved phased results in the systematic and standardized aspects of after-sales service management and construction. Award means Zenner meter with service leadership in industry-wide.
Next, Zenner meter will continue to improve the service system, improve service brand building, to provide customers with a more complete, more intelligent solutions, while continuing to improve service level management capabilities and enhance service, and strive to enhance Zenner fundamentally brand image, customer-centric, which continue to show strength with Germany Zenner quality style and responsibility to play!
